Need Help? Contact Us
Need a hand? Our support team is on hand to help with account enquiries, payments, technical issues or general feedback. We can assist with verification checks to ensure your account is authorised, explain promotions, point you to safer gambling tools and handle privacy queries promptly. Contact us for a quick resolution - we’re a customer-focused organisation and happy to do you a favour; our centre deals with enquiries in a professional and helpful way.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, replies usually within 1 hour) |
| General enquiries | [email protected] (company queries and billing enquiries) |
| Affiliate enquiries | [email protected] (partnerships and marketing queries) |
| Phone | +44 20 7946 2831 (UK line for urgent support) |
| Working hours | 24/7 (chat 24/7, email Mon-Fri 09:00-18:00) |
Email Support
Email is our preferred contact method for detailed requests, account-related issues or situations that require documents or explanations. Please send your message with a clear subject line and include up-to-date contact details, your account ID and any relevant attachments to avoid delays. Providing full information helps our team investigate and resolve your enquiry more quickly.
Contact Form
Name <label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" placeholder="[email protected]" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="6" placeholder="How can we help?" required style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#111;color:#fff;padding:11px;border-radius:4px;border:none;cursor:pointer;font-size:15px;"> Send message</button>Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple requests are usually resolved in that timeframe; more complex issues, such as verification or payment investigations, may take longer depending on their nature and the checks required. We’ll keep you updated on progress and provide an estimated resolution time where possible.
Feedback
Got feedback? We’d love to hear it. Share any suggestions or ideas for improving the site, including game selection, payment options, support and mobile usability. Every message is read by our team and used to refine features, fix issues and improve your experience. Send your thoughts via the feedback form or contact our support team.